Learning Spaces Specialist

Posting Details

Posting Details

Posting Number A00935
Position Title Learning Spaces Specialist
Position Number E 955
Salary for Announcement

Commensurate with education and experience.

Employee Category Administrators
Department ITS - User Services
EClass Code Admin < FT with benefits
Position Summary

Reporting to the Assistant Director of Learning Spaces, the Learning Spaces Specialist position provides the following services to MSU Denver:

1) Provide primary support to University-managed learning spaces;
2) Supervise student employees in support of computer labs, classrooms and conference spaces;
3) Provide excellent customer service to students, faculty and administrators;
4) Researches, evaluates, analyzes, appraises and reports on computer hardware, software, peripheral devices and new technologies;
5) Performs diagnostics to provide resolution and correction of problems in all learning spaces;
6) Provide technical event support as needed.

Metropolitan State University of Denver is an equal opportunity employer.

Duties/Responsibilities

50% – Learning Spaces Support & Implementation:
Deploy and support technology in MSU Denver learning spaces, including but not limited to: projectors, document cameras, switchers, computers, AMX controllers/touch panels and relevant cabling/interconnects. Provide Tier-II (post-Helpdesk) and Tier-III (vendor-facing) technical support, and assist with network troubleshooting when required. Provide Tier-I/II student technical support on an as needed basis to ensure availability of technical services. Configure, install and implement new technology solutions/systems as directed.

Provide primary support to University-managed learning spaces during the day/evening hours. Ensure the technical operations of all student laboratories including desktop and laptop computer support for both Mac and Windows platforms.

Provide and promote customer service and technical support to faculty, staff and students consistent with IT division and industry standards. Assist in planning, designing, and enhancing technology related to all learning spaces and provide regular transfer of information to team members through detailed documentation and/or other relevant teaching methods. Work with tech support, staff, and customers to facilitate hardware/software installations, upgrades, and reconfigurations. Ensure the daily operations of all computer laboratories through coordination of resources, information and regulations.

Prepare recommendations regarding Service Level Agreements and future investment to ensure ongoing availability of quality customer service and compelling, current systems in learning spaces.

Perform scheduled maintenance and repairs in learning spaces as needed.

30% – Supervisory & Administrative:
Supervise approximately 6 part-time student employees; assign and checks work, set priorities and standards for work unit, plan and evaluate performance, including corrective action, time entry, interview and hire applicants, approve leave, trains, promotes and transfers, set schedules of employees, and resolves disputes. Serve as an escalation point for advanced technical issues and customer service concerns.

Promote a work environment that ensures open conversation and sharing of ideas as they pertain to lab operations and smart classrooms. Identify, analyze, triage and resolve technical problems or escalate to level IT professional for collaboration if employee cannot solve issues related to the network and computer environment, and to other lab managers as appropriate.

Prepare and deliver internal and external presentations and/or trainings regarding capabilities and usability of technology solutions.

Maintain current documentation regarding various lab services, including but not limited to print management, digital signage, staff training, policies and lab reservation system software.

Prepare regular status reports regarding environment operations, successes and challenges.

Attend internal collaborative meetings and client-facing meetings on an as needed basis.

15% – Media & Event Support

Assist with Media and Event production by deploying lecture capture cameras for faculty and staff. Provide training to faculty and staff on camera operation and basic troubleshooting for lecture capture. Export, edit and deliver lecture capture video in a timely manner. Provide assistance in camera operation and other production duties on various multi and single camera shoots in studio, classroom and/or remote productions.

5% – Other duties
Attend professional development courses to improve technical and supervisory skills.

Other duties as needed and assigned, including technical event management and support.

Required Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum 2 years experience providing customer service and technical support in an information technology or audiovisual systems environment.
• Minimum 1 year experience serving as a team or work lead in an information technology or audiovisual systems environment.

IMPORTANT NOTE: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet all required qualifications.

Preferred Qualifications

• Bachelor’s degree from an accredited college or university in a technical field, including computer science, computer information systems, media development or similar.
• Experience supervising and training employees.
• Experience working in higher education.
• Excellent verbal and written communication skills, with an emphasis on minimal-error, professional discourse.
• Familiarity with educational technologies, including but not limited to, student response systems, classroom management systems, and AV technologies.
• Experience creating and implementing technical focused presentations or training.
• Experience with AV control systems, particularly AMX.
• An industry-recognized audiovisual systems certification, including but not limited to Infocomm CTS, AMX Solutions Master or similar.

Posting date 12/06/2017
Closing date 01/02/2018
Closing Instructions Close on Closing Date
Special Instructions to Applicants

IMPORTANT: In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

This posting will close at midnight MST on the closing date.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
  3. References
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is your current salary?

    (Open Ended Question)

  2. * Thank you for considering employment at Metropolitan State University of Denver! We would like to know how you heard about MSU Denver and our Career Site. Please select the category below that describes how you heard about the position you are applying for.
    • msudenver.edu Career Site
    • A friend or colleague
    • Monster.com
    • Colorado State Home page
    • Local online job posting site - Andrew Hudson Job site
    • Local online job posting site - MNM Non Profit Job Bank
    • Inside Higher Ed
    • Higher Ed Jobs
    • Scholarly Hires job posting site
    • Hispanic Outlook
    • Chronicle of Higher Education
    • Other
    • Current MSU Denver Employee
    • Insight into Diversity
    • mathjobs.org
    • EIMS